General terms, exchanges and returns

General Conditions

Our candles and air fresheners are handcrafted artisanal products. As artisanal items, there is a visual variation between units of the same order.

The labeling is done manually using templates. Therefore, it may have a deviation of ±15%.

Payment method

By bank card, Paypal, Bizum, Klarna, or bank transfer. To start a project, we always require prior payment for the work.

Billing

It is possible to request an invoice for all orders, including samples. 

Discount codes

Discount codes cannot be combined. Only one discount code can be applied per purchase.

Returns and Exchanges

Personalized products are made to measure for each customer, so we do not accept exchanges or returns. Therefore, we offer customers sample packs of everything—scents, glasses, boxes, labels, and products—so they can try the product before making the final purchase.

In case your order arrives broken, write to us within the next 48 hours at info@memoraparfum.com and we will arrange the exchange of the affected products for identical ones. 

After 30 days from the receipt of the order, no exchanges or claims will be accepted.