Frequently Asked Questions
What is the minimum order?
For candles, reed diffusers, and home sprays, the minimum order is 18 units, which you can place with the Introduction Packs. For gift boxes, the minimum order is 14 units.
Materials used and method of preparation.
The candles we make are natural, made 100% with soy wax. The fragrances we use are plant-derived, although they are not essential oils. We craft everything by hand in Valencia, pouring each candle manually, and we work exclusively with Spanish suppliers, most of whom are local.
Sample Packs
We have sample packs available for the customer. So they can choose before buying the product.
We have a sample pack that contains 10 scents to choose from, and three glasses. Each of those glasses will come with a box.
We have another sample pack of the labels. This pack includes two labels (one of each size that we offer in personalized products). We will print them with your design, so you can check the final print result and the label material before placing the order.
We also have real product samples, including candles, mikado, and home spray. Here you can choose the scent you want. These samples are offered so you can try the product before placing a customization order.
How do we customize the products?
The candles are customized through the cases and labels. We offer the option to choose the case from three colors: white, beige, and black. These cases contain another black cardboard element inside that protects the candle. Both the cases and the candles are personalized with labels.
For the label design, we provide the customer with a template including the die-cut. The label is rectangular, and the size varies depending on the product. The customer provides this design, and we review it to ensure it is perfect for printing.
In case the customer does not know how to layout, as long as they send us the logo in high resolution, we can layout the labels with their logo for free.
The labels included in the price are digitally printed labels on a vinyl label with a matte finish. Digital printing includes any color (except gold and silver, which would be stamping, a service we do not offer).
What would be the manufacturing time?
From the moment the payment receipt for the order is received, and from have the label designs approved by the client, we allow about 15 days for manufacturing, plus shipping transit time. This period may be extended during times of high workload saturation.
In any case, at the time of placing the order, the customer would be informed of the order's shipping date.
Payment method
We have different payment methods. By bank card, Bizum, Klarna (installment payments), Paypal, or bank transfer. Since these are products that we manufacture custom-made for the customer, to start a project we always require prior payment for the work.
Billing
Invoices can be requested for all orders, including samples.
Shipping method and costs
The shipping is done using a 72-hour* service. The price varies depending on the number of units ordered and the destination. At checkout, in the shopping cart, the shipping price is provided.
We only ship to Spain (Peninsula and Balearic Islands) and Portugal (Peninsula).
On weekends or holidays, orders are processed on the next business day.
The delivery time is counted from when the order leaves our logistics center until it arrives at the specified address. You will know when your order has been shipped when you receive the email confirming the shipment of your order.
*Delivery times correspond to business days. During holidays or special days such as Christmas, Black Friday, and national holidays, we cannot guarantee delivery within the periods specified in the previous point.
¿Qué pasa si no estoy en la dirección de envío cuando entregan el paquete?
Carriers will attempt to deliver the order to the address provided by the customer. If the recipient cannot be located at the address specified in the order, the shipping agency will leave a notice with a phone number so that the recipient can arrange the exact date, time, and place for the second delivery attempt; otherwise, the delivery will be made on the next business day.
If you are also absent at the second delivery, the order will remain at the local branch in your area so you can pick it up at the agency.
If 14 business days have passed since the first delivery attempt and the package has not yet been collected, it will be returned to our offices. We will automatically proceed to refund the full amount of your purchase within 10 business days from the receipt of the order, except for the costs incurred for shipping and returning the package.
Can I change my shipping address after placing an order?
We always recommend that you check your address before completing the order, as once it is placed, you cannot modify the details. Write to us at info@feelitcosmetics.com and we will do our best to help you, since if your order is being prepared or has already been shipped from our warehouse, no changes can be made. If you forgot to add the floor number or letter, don't worry. In case the carrier has any issues, they will contact you so you can reschedule the delivery.
How can I track my order?
As soon as your order is dispatched from our warehouse, you will receive a confirmation email along with the Nacex or Tipsa link so you can track it online and know at all times where your order is.
Orders exceeding 100 product units will be shipped on a pallet with the company Runner Transportes. In this case, there is no shipment tracking link, but we will notify the customer with the shipping number and the Runner website.