The handmade candles are an increasingly popular product among consumers looking for natural and personalized options to scent their homes. If you are considering buying or selling handmade candles, here are the answers to the most common questions:
Orders and Samples📦
The minimum order for candles, reed diffusers, and home sprays is 18 units, available in introductory packs. For gift boxes, the minimum is 14 units. We offer sample packs that include all our scents and containers, allowing customers to try before they buy.
🌿Materials and Manufacturing
Our candles are 100% natural, made with soy wax and plant-based essences. The entire process is handcrafted in Valencia, using only Spanish suppliers, mainly local ones.
Customization🎨
The customization is done through cases and labels. Customers can choose between two case colors: white or black. The labels are customizable, offering templates for customers to design their own labels or the option for our team to layout them for free.
⏱️ Manufacturing and Shipping Times
The manufacturing time is approximately 15 days after receiving payment and approving the designs. Shipments are made using a 72-hour service, with prices varying according to quantity and destination.
Payment and Billing Methods💳
We accept various payment methods, including bank card, Bizum, Klarna, PayPal, and bank transfer. An invoice can be requested for all orders, including samples.
🚚 Shipping and Return Policies
Shipments are made only to mainland Spain. In case of absence during delivery, the carrier will leave a note and make a second attempt. If after 14 business days the package has not been collected, it will be returned and the full amount will be refunded, except for shipping and return costs.